Privacy Policy

1. Introduction

At TerracePlay (“we”, “us”, or “our”), accessible via terraceplay.com, we are fully committed to safeguarding the privacy, confidentiality, and security of the personal data of our users and customers. Our mission is to ensure that all personal data collected on our website is handled with utmost care and in strict accordance with applicable privacy laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). We value transparency and user choice, and we continually strive to uphold the highest standards of data protection.

2. Scope of Policy and Data Controller

This Privacy Policy applies to personal data collected through terraceplay.com and associated digital properties. It governs how we collect, use, process, and disclose your personal information as the data controller under both the GDPR and CCPA. For the purposes of data protection laws, TerracePlay is the data controller responsible for your personal data when you interact with our website or services.

3. Categories of Data Processed

We may process the following categories of personal data:

a. Usage Data: This includes data about your interactions with our website, such as IP address, browser type, device identifiers, application usage statistics, session time stamps, page views, and referring URLs.

b. Account Data: To create and maintain your account, we collect identifying information such as your full name, mailing address, email, and telephone number.

c. Profile Data: Data related to your preferences, purchase history, browsing behavior, and personalization settings stored with your user profile.

d. Communication Data: Any communication you have with us, including support queries, feedback, survey responses, and message histories through email or chat.

e. Technical Data: Details about the devices and technology you use to access our services, including device model, operating system, screen resolution, and system settings.

f. Transaction Data: Information related to your purchases and payment information, such as payment method, transaction ID, delivery details, and billing information. Sensitive financial data is handled via secure third-party payment processors.

g. Preference Data: Information regarding your communication preferences, including subscription settings, cookie consents, marketing opt-ins, and product interest indicators.

4. Legal Bases for Processing

We rely on the following legal grounds to process your personal data:

– Consent: When you freely provide consent for processing, such as subscribing to marketing communications.
– Contract: To fulfill a contract with you or take necessary steps before entering a contract, particularly during registration or transactions.
– Legitimate Interests: To monitor and improve our services, respond to inquiries, protect against fraud, and ensure website functionality, unless overridden by your rights.
– Legal Obligations: To comply with regulatory and legal requirements in applicable jurisdictions.

5. Your Rights

You have the following rights under data protection laws:

– Right of Access: To request information regarding the personal data we hold about you.
– Right to Rectification: To correct inaccurate or incomplete personal data.
– Right to Erasure: To request that we delete your personal data under qualifying circumstances.
– Right to Restrict Processing: To limit our processing of your personal data when you contest its accuracy, or processing is unlawful.
– Right to Data Portability: To receive your data in a commonly used, machine-readable format where processing is based on consent or contract and is carried out by automated means.
– Right to Object: To object to our processing where we rely on legitimate interests or use personal data for direct marketing purposes.
To exercise any of these rights, contact us at [email protected].

6. Security Measures

We implement a comprehensive set of technical and organizational safeguards:

– Data Encryption: All sensitive data is encrypted during storage and transmission.
– Access Control: Data access is restricted based on role, and authorization is required for data-level access.
– Backups: Regular and secure backups are conducted to prevent data loss.
– Staff Training: All personnel receive ongoing training on data privacy obligations and security best practices.

7. International Transfers

Your personal data may be transferred to and processed in countries outside your jurisdiction, including countries that may not have equivalent data protection laws. In such cases, we ensure adequate safeguards under the GDPR, such as standard contractual clauses approved by the European Commission, and implement reasonable data protection measures consistent with CCPA requirements.

8. Data Retention

We retain your personal data only for as long as necessary for the purposes for which it was collected. Specific retention periods include:

– Usage & Technical Data: Retained for a maximum of 24 months for analytics and performance monitoring.
– Account & Profile Data: Retained for the duration of your account and deleted within 60 days after deactivation.
– Transactional Data: Retained for 7 years in accordance with tax and accounting regulations.
– Communication Data: Retained for 3 years to respond to any regulatory inquiries or follow-ups.
– Preference Data: Retained for as long as consent is valid or until preferences are updated or withdrawn.

We may retain anonymized or aggregated data for statistical purposes beyond these timeframes.

9. Cookie Policy

TerracePlay uses cookies and similar tracking technologies to enhance user experience and service delivery. We use:

– Essential Cookies: Necessary for website functionality and access to secure areas.
– Functional Cookies: Help remember user preferences and choices.
– Analytics Cookies: Aid in understanding website usage, traffic patterns, and user interactions via tools like Google Analytics.
– Performance Cookies: Monitor and improve the speed and responsiveness of our website functionalities.

10. Cookie Management and Compliance

In compliance with GDPR and CCPA, we provide clear and comprehensive cookie notices via our website’s cookie banner. Users can manage their cookie preferences at any time using our cookie settings tool embedded on terraceplay.com. You may also modify your browser settings to reject or delete cookies, but this might impact your user experience.

11. Special Protections for Children Under 13

Our services are not directed at or intended for children under the age of 13. We do not knowingly collect personal data from children without verifiable parental consent. If we become aware that a child under 13 has submitted personal data without such consent, we will take immediate steps to delete the information. Parents or legal guardians who believe we may have collected data from a child may reach out to us at [email protected].

12. Policy Updates and User Notifications

We reserve the right to update or modify this Privacy Policy at our discretion. Any material changes will be communicated through prominent notifications on terraceplay.com, via your registered email address where applicable, or during your next interaction with the site.

We recommend reviewing this Privacy Policy periodically to remain informed about how your data is protected.

13. Contact Us

For any privacy-related questions, data access requests, or concerns about this policy, please reach out to us at:

Email: [email protected]

We are dedicated to upholding your rights and maintaining the integrity and security of your personal data. Your trust is important to us, and we take your privacy seriously. We fully comply with GDPR, CCPA, and other applicable privacy frameworks. For any further assistance or clarifications, do not hesitate to contact us.